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Horrible Service, Questionable Food
My boyfriend and I went here yesterday and had a really BAD experience. We went in on a Sunday around 3 with plans to lounge on the couches, enjoy some food, booze a bit and study on our laptops. Our first round of drinks came out after about 10 minutes, even with only 2 other tables in the whole place filled, and the calamari we ordered was decent. My boyfriend then ordered a 2nd drink. The main issue began when our entrees came. We felt as though the cobb salad that my boyfriend had ordered wasn’t what he had intended it to be. For an almost $15 salad, there were oiled leaves surrounded by a few pieces of avocado on one side, some slices of bacon on the other, and a few slices of chicken that did NOT look good. By ‘not good’ I’m talking over-cooked dried out meat. My lean cuisine frozen lunches have better looking chicken than that. We were uncomfortable returning it (which we even told the waitress apologetically), but it was an unimpressive, unhappy looking salad and we didn’t want to eat it. After we sent it back, the waitress brought it over to the bartender who began shooting us some rather unfriendly looks. No one came back to offer something alternative on the menu, or ask us any further about our issue. ALSO, we still hadn’t gotten the drink my boyfriend ordered over 20 minutes before. I had finished my meal when that drink finally came, WHICH we had watched as the bartender took the shaker he was making it with away from the bar and back into a separate room. (I don’t want to sound paranoid, but how would you feel if you were being made uncomfortable by the staff then they go off to ‘prepare’ your drink in another room?!) My boyfriend thought it was a safer bet to not take a risk on the drink, but was going to pay for it none the less. Then our bill came, with the salad still on it… Yep. When asking to speak with a manager we got, you guessed it, THE BARTENDER! Apparently he’s the owner’s son. He arrogantly argued for over 10 minutes that in his opinion, there was nothing wrong with the salad. He told us he didn’t care what my boyfriend’s reasons were for sending it back, that it wasn’t his problem. He then finished by saying there was no one else to talk to there, and if we didn’t pay he would call the cops. We were pretty much in shock. It’s not like we ate half of it then decided “nevermind”. We didn’t like the items, we sent it back right away and no staff approached us with any questions or alternative choices It’s really crummy that manager is such a cocky a**hole. Maybe instead of sitting at the bar hitting on the hung over girls ordering bloody marys, he could focus a little effort on the service to his other customers. We’re not going back and we’re spreading the word, because HEAVEN FORBID you are unhappy with the food they prepare for you. You’ll be sh*t out of luck.
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