5. Montana's Cookhouse

The Montana's in Saskatoon has less desirable food than other Montana’s. An example, the Montana's in the Calgary Airport. I was strongly encouraged to have their nachos, I reluctantly did so, as the nachos in Saskatoon are POOR. The nachos in Calgary were delicious, lots of cheese and excellent quality. Kindly have the Saskatoon restaurant come a bit closer to other ones. Thank you.

My family and I travel. We have used your facility and have always had a great experience. I was very displeased with your Calgary operation at the airport January 4, 2005. My server was Erin and the shift was approximately 3:00 P.M. She was rude and not at all helpful. I had to ask a different server on two occasions to intervene and help me get my food. It was not busy so I was confused with the lack of service. I always use the 3 strike rule in dealing with people. I think I could use the 23 strike rule with Erin and she still would not get it. I am in the customer service industry and I know we sometimes fall short of customers expectations. Being sensitive to this I am always very forgiving to people who work in the customer service industry. I have never been so dissatisfied with an individual in my purchasing experience. I am 51 years old and will continue to use your facility. I hope this will be of some value to your business.