9. Zappi's Pizza & Subs Italian Eatery

When ever I am in Niagara Falls and having pizza or bevy's - it's gotta be Zappi's. Over 30 years of great food and even better service!

By far the best pizza in town, fine beverages also

I have been to Zappis, numerous times. Everytime i go there im treated with great service from everyone who works there. The food is amazing, i would recommend Zappis to anyone who like good food.

Best pizza in town? Hardly. Maybe at one time this place had the best pizza in town but after trying them out based on other positive reviews that is doubtful to say the least. First of all I ordered online using the order online feature of their website which also states that within 10 minutes they would give you a call back confirming your order or you had to call them to make sure that they got it which I thought was kind of weird because the whole point of ordering online is the convenience of not having to call to begin with. I ordered one tray of pizza, one order of garlic bread with cheese and a nutella pizza for dessert. After calling to confirm that they indeed had my order a girl answers the phone and said "Yeah it'll be there in 20 minutes" then abruptly hangs up on me. It was there in the time frame they said it would be and I paid for my order and received my order and it was correct except for the fact that we were missing our nutella pizza. Seeing as I paid $6.95 for this dessert pizza and also since it was one of the things we were looking most forward to trying I called right back and told the girl the situation and which case she raised her voice and argued with me trying to claim I never ordered the nutella pizza and that it wasn't on my receipt. After I explained to her that I paid for this pizza she proceeded to argue with me in a raised voice and I wasn't getting anywhere so obviously to them they'd rather screw a customer out of $6.95 then to make their mistake right. I hung up on this girl and e-mailed the business with the subject ATTN: Manager because I figured at least the manager would have enough sense that after I explained the situation that he'd try to make things right but instead he writes back telling me he talked to the girl about her manners and hopefully this kind of thing wouldn't happen to anybody else in the future. To top everything else off, the pizza crust was as hard as a rock and the toppings were average at best. I've had better pizzas at Pizza Hut and Dominoes both of which you can find in Niagara Falls and also if either of those places has ever messed up an order, they have done the right thing and brought me whatever part of the order they forgot. So if you want a good pizza and good service I'd suggest sticking with a major pizza franchise or giving one of the other local franchises a try but at all costs avoid Zappi's. They obviously only care about the all mighty dollar and have never heard of "the customer is always right". However they do subscribe to the theory that it's ok to overcharge customers, charge them for something and not give it to them and it's ok as long as they can get away with it. Don't support this sorry excuse for a pizza place, I know we won't and I'll encourage everybody we know to also stay away from it.