Best Cabin Crew (2021)


The cabin crew is one of the most critical and overlooked elements of a flight, whether you’re flying economy or first class. The friendliness, enthusiasm and efficiency of the flight attendants onboard can often make or break the passenger experience. It’s not an easy job, and these airlines exceed at it. Which do you think has the best cabin crew?

  • Delta Air Lines

    Delta Air Lines

    When Delta Air Lines brings on new flight attendants, the company looks for individuals with previous customer-facing work experience in fields that require the care and safety of others to help ensure friendly and efficient service.
    Photo courtesy of Delta Air Lines

  • Korean Air

    Korean Air

    Korean Air cabin crew members are easily recognizable by their sleek uniforms, designed by Italian designer Gianfranco Ferré. They’re also known for offering reliably friendly service across all cabins.
    Photo courtesy of Korean Air

  • All Nippon Airways

    All Nippon Airways

    ANA cabin crew members face off in Skill Contests to keep service standards high, and crew members are known for their willingness to go the extra mile to ensure passengers have an enjoyable flight.
    Photo courtesy of All Nippon Airways

  • Japan Airlines

    Japan Airlines

    Japan Airlines earns high marks for its customer service, both on the ground (and perhaps more importantly) in the air, where service is efficient, attentive, friendly and enthusiastic.
    Photo courtesy of Japan Airlines

  • Singapore Airlines

    Singapore Airlines

    Just about everything Singapore Airlines does is consistently outstanding, including their onboard service.
    Photo courtesy of Singapore Airlines

  • Emirates


    Customer service aboard Emirates flights is frequently reported as exceptional, much like other elements of the airline’s product. Staff training focuses heavily on service to create a top-notch in-flight experience.
    Photo courtesy of Emirates

  • KLM Royal Dutch Airlines

    KLM Royal Dutch Airlines

    KLM cabin crew members have been noted for going out of their way to get to know passengers in their cabins.
    Photo courtesy of KLM Royal Dutch Airlines

  • Air New Zealand

    Air New Zealand

    Guests enjoy a welcoming Kiwi experience aboard Air New Zealand. Service is known for being attentive and caring.
    Photo courtesy of Air New Zealand

  • Qantas


    Qantas looks for individuals who are genuine and caring and appreciate cultural diversity when hiring for their cabin crews. Passengers frequently report onboard service as friendly and efficient.
    Photo courtesy of Qantas

  • Qatar Airways

    Qatar Airways

    Step aboard a Qatar Airways flight, and you can expect stellar hospitality and a high standard of care. The devotion to customer satisfaction is evident from takeoff to touchdown.
    Photo courtesy of Qatar Airways


The top 10 winners in the category Best Cabin Crew are as follows:

  1. Delta Air Lines
  2. Korean Air
  3. All Nippon Airways
  4. Japan Airlines
  5. Singapore Airlines
  6. Emirates
  7. KLM Royal Dutch Airlines
  8. Air New Zealand
  9. Qantas
  10. Qatar Airways

A panel of experts partnered with 10Best editors to pick the initial nominees, and the top 10 winners were determined by popular vote.

Congratulations to all these winning airlines!

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Chris Lopinto

Chris Lopinto

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Ben Mutzabaugh

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Ramsey Qubein

Ramsey Qubein

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